| Q |
What is the cost of therapy? |
| A |
The cost of therapy will depend on the complexity and duration of the physical or occupational therapy treatments received. Typically the services received will be billed to your insurance carrier and/or “responsible party”. Any remaining deductible or co-pay will be the patient’s responsibility. Office staff at our facility will be happy to assist you through the insurance maze.
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| Q |
What is the cost of therapy and will my insurance cover this service? |
| A |
The cost of therapy will depend on the complexity and duration of the physical or occupational therapy treatments received. Therapy services are commonly covered under most insurance plans, however coverage varies from one plan to another. Your plan may have limitations on the number of visits, the amount covered or may need authorization of visits. We encourage you to call your insurance company to find out your particular coverage. Back-in-Action Rehabilitation is a provider for a wide variety of insurance’s and can assist you in acquiring your specific benefits for therapy. Typically the services received will be billed to your insurance carrier and any remaining deductible or co-pay will be the patient’s responsibility.
In cases of Worker’s Compensation, claims are paid by the employer’s carrier. However, you may choose where you receive therapy services. Back-in-Action will work with your employer, employer’s carrier and assigned case manager to ensure proper information is received for consideration of claims. Our staff will ask you to present your health insurance card so that we may have it on file in the event that your Worker’s Compensation claim is denied.
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| Q |
How long will each therapy session take and how many sessions will be necessary? |
| A |
Your initial visit will take approximately one hour. Follow up sessions may vary in length from as little as 30 minutes to as long as 1 to 2 hours depending on the nature of your rehabilitation needs. This will be outlined and discussed with you on your initial visit so you can prepare and plan accordingly.
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| Q |
What can I expect from my initial visit and follow up sessions? |
| A |
Your initial visit will be in a private room with your therapist. You will spend time getting acquainted with your therapist and discussing the concerns that brought you to Back in Action. Your therapist will also discuss any other concerns that you may have as well as discussing your general health as it pertains to your problem areas. Your therapist will then go through a comprehensive evaluation to identify problem areas and causes for your problem areas. You will be encouraged to ask questions at any time. At the end of your initial consultation your therapist will discuss with you what your diagnosis means and what it is as well as suspected causes for your diagnosis. The therapist will then discuss with you your goals and anticipated results that can be achieved. The treatment plan will be outlined; your responsibilities will be discussed, as well as anticipated treatment frequency and duration.
Your follow up sessions will be scheduled with your therapist. We feel very strongly that your care is continued with your evaluating therapist to maximize continuity of care. Your therapist will be performing and directing each of your treatment sessions. These treatment sessions may include manual therapy, supervised therapeutic exercise, and/or modalities such as ultrasound, heat, ice etc.
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| Q |
What is physical therapy? |
| A |
Physical therapy involves the evaluation and treatment of movement dysfunction with the body. Physical therapy serves to address identified physical and functional limitations to promote and maintain optimal physical function and quality of life. Our physical therapists are recognized nationally with certifications in manual therapy, orthopedics, sports conditioning, and athletic training. Our physical therapists commonly treat orthopedic and neurological impairments to the upper and lower extremity as well as injuries to the neck and back.
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| Q |
What is occupational therapy? |
| A |
Occupational therapy specializes in the treatment of upper extremity injuries and disorders to the wrist, hand, and elbow. Our occupational therapists commonly treat orthopedic and neurological impairments and have extensive experience with post surgical management. Our occupational therapists work with patients to restore functional pain free use of their arms and hands in daily activities. Back in Action offers occupational therapy at all of our locations with national recognition in hand therapy rehabilitation.
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| Q |
What are the hours that the clinics are open? |
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All four clinics offer appointments from 7 a.m. to 6 p.m. throughout the work week.
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| Q |
What shall I wear when I come to therapy? |
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Loose fitting comfortable clothes generally work the best. In order for your therapist to perform a complete and thorough evaluation you may be asked to place on a gown or pair of shorts that we have available.
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| Q |
How will I be able to participate in physical therapy if I can hardly move my back or extremities the way it is? |
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Your therapist will utilize a variety of treatment techniques and exercise methods that will accommodate your current status and gradually progress you to a recovery. Treatment techniques will take into account your level of pain and fitness.
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| Q |
What types of diagnosis do you see in physical and occupational therapy? |
| A |
We can effectively evaluate and treat various conditions such as the following:
- Neck and lower back pain
- Shoulder, elbow, wrist and hand injuries
- Hip, knee, ankle and foot injuries
- Temperomandibular joint pain (TMJ)
- Pre and Post surgical rehabilitation
- Headaches
- Sport injuries
- Work related injuries
- Motor vehicle injuries
For athletes looking for the more competitive edge we also provide a performance enhancement programs (Performax and Fit Fore Golf).
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| Q |
How do you communicate your findings with my doctor? |
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After we complete your initial evaluation detailed documentation is sent to your doctor via fax, e-mail, or by mail that describes our findings and our suggested plan of care. When you return to your doctor for periodic reevaluation we will always accompany a note with that visit. In situations where we feel the communication needs to be more immediate we will contact your doctor by phone.
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| Q |
Is your clinic affiliated with any other institution? |
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Our practice is independent and works collaboratively with local and regional referral sources.
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| Q |
Will I have to exercise in front of people? |
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Based on your initial evaluation as well your personal goals and objectives, your therapist will create a program in an environment that you are comfortable with.
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| Q |
How do you handle workmen's compensation? |
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In cases of Worker’s Compensation claims are paid by the employer’s carrier. However, you may choose where you receive therapy services. Back in Action will work with your employer, employer’s carrier and assigned case manager to ensure proper information is received for consideration of claims. Our staff will ask you to present your health insurance card so that we may have it on file in the event that your Worker's Compensation claim is denied.
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| Q |
What will I be expected to do in physical therapy? |
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During the course of your treatment your therapist may ask you to make modifications of your lifestyle, workplace habits, and provide you with an exercise program to comply with. The most effective outcomes we achieve involve an active role on the part of our clients. Supervised therapeutic exercise and activity is frequently a part of the treatment plan.
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| Q |
Will I have the same therapist for each visit? |
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We strongly feel that favorable outcomes require continuity of care and a trusting relationship between your therapist. Having said that we make every effort to provide you with the opportunity to follow through with the same therapist. The only exceptions would be if your therapist is going on a vacation or is unable to be present because of sickness.
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| Q |
Is their handicapped parking available? |
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All of the clinic locations have handicapped parking available. In fact parking for all of the clinic locations, it is a short distance to enter the building.
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| Q |
How do I know if I need physical or occupational therapy and what must I do to access your clinic? |
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In most cases you'll need a referral to be seen at any of our clinics. You can be referred by a physician, chiropractor, podiatrist, nurse practitioner, physician assistant, dentist, oral surgeon. Discuss the matter with any of these provider sources and see if they feel therapy would be appropriate for you.
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| Q |
Are there female therapist available? |
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Yes, we have female physical and occupational therapists on staff.
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| Q |
What can I expect from my experience at any of your clinics? |
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When you walk through the doors at Back in Action you will meet our friendly, customer service oriented staff that will to listen to your specific desires, needs, and objectives. Expect to be educated on your specific problem in terminology that you can understand. Your treatment will be implemented by a dedicated team of qualified staff members beginning with an experienced physical or occupational therapist. We will partner with your referral source to obtain your specific rehabilitation goals. We offer treatment hours that are convenient for work or school activities with same day appointments if needed. Our clinics are conveniently located in the communities of Fond du Lac, Kewaskum, Mayville, and New Holstein. |
